Reprocess Files

When using QC, you can reprocess files. Typically, you do this after you have addressed the outstanding QC issues for the document. Some things to consider before you reprocess exception or unknown files:

• Reprocessing Exception Files: Before attempting to reprocess exception files, try to resolve the issue that prevented them from being opened during initial processing. Ensure that no one has the file open and make sure that it can be opened (i.e., the file is not password-protected or encrypted). An exception can also occur with files that have characteristics that can't be handled in electronic discovery, such as Web frames in Microsoft Word documents.
• Reprocessing Unknown Files: Before attempting to reprocess unknown files, double-check the type of file. Many files that have ASCII characters are not actually text files and would generate many pages of non-human readable data if processed. Examples are post script printing files and MP3 files.

To reprocess files:

1. In the Document List window, select one or more items.

2. Click or F7 to reprocess the item(s).

   

   For more information about this button, click here.

   • This option is disabled for a single selected document that has the imported native placeholder StellentID (14000).

   • The item is reprocessed by eCapture and remains in the list until it is flagged as "Passed QC." If you hold the CTRL key and click the icon, it will force the documents through Oracle (formerly Stellent) instead of the document type routines of eCapture. This does not apply to IBM Notes emails which cannot be handled by Oracle. When the Image to PDF option is selected in the General Tab (Processing Options), the image is reprocessed as a .PDF and stored in the Output directory. You can access this option by clicking on the Show Reprocess Options button in the toolbar in the QC.

     

   • If reprocessing a Data Extract document and one or more OCR options were selected in the Options for Data Extract Job dialog, a dialog appears indicating OCR is being performed on the document - page by page. The OCR operation may be cancelled if necessary. Cancellation results in all pages, where OCR was not attempted, to be considered an OCR failure. The primary reprocess operation updates the OCR Low Confidence (average for all pages) flag accordingly.
   • When Streaming Imaging Jobs are reprocessed an Autoloads dialog appears indicating the status of the reprocessed document.
   • If you have auto-loading configured, for Streaming Discovery and Enterprise Imaging jobs (i.e. Enterprise Imaging jobs), you do not need to manually push QC'd items into Eclipse/ Enterprise Review. When you QC and then reprocess an item that has been autoloaded into Eclipse, changes to the item that you make in QC are overlaid on the item in Eclipse. This happens automatically when you choose a reprocess option for items in a selected session. When you select items for reprocessing, in QC, the reprocessing is a single-threaded job regardless of the number of items being reprocessed.

3. Click or F8 to reprocess an item in its native application. The native application opens. Ensure that the default printer is a Premium EDD Driver. Click the application’s Print button to reprocess the item. Close the native application. The item is reprocessed and remains in the list until it is flagged as "Passed QC." The metadata is populated. If you hold the CTRL key and click the icon, it will display a dialog box where you can reprocess the item using the selected application.

4. Click to reprocess the selected item in the native application via ShellExecute Print. Click here for more information about this button.

   • This option is disabled for a single selected document that has the imported native placeholder StellentID (14000).
   • Files must have an associated Print command for this feature to function without user intervention. This feature works best with Office, HTML, and text documents. Office 2007 is required for the full functionality of this feature.
   • The Office 2003 Print command does not work with HTML e-mails. If there is no associated Print command, the QCer will be prompted to Native Reprocess.
   • There should be a user monitoring the ShellExecute Print Reprocess as there may be dialog prompts, such as an error opening the Native application, that will not be handled automatically.

5. Click or F9 to reprocess all of the documents in the list. All documents in the list are reprocessed. If you hold the CTRL key and click the icon, it will force the documents through Oracle (formerly Stellent) instead of the document type routines of eCapture. This does not apply to IBM Notes emails which cannot be handled by Oracle.

To learn more about all of the buttons on the QC toolbar and about QC'ing items in the Document List window, see QC Individual Items in the Documents Window.

 

Related Topics

Change Data Extract Job Options for a Data Extract Job in QC

Change Processing Job Options for a Processing Job in QC

Change Streaming Imaging (Processing) Job Options in QC

Overview: Create Sessions and QC Items

Introduction to eCapture QC